Incident Management Policy
Purpose: To establish a systematic approach to managing information manage security incidents , ensuring they are identified, assessed, and managed effectivelyefficiently, minimizing impact on operations and confidentiality.
Scope: This policy applies Applicable to all employees , contractors, and third-party providers involved in the organization's operations.
Policy Statement: The organization commits to responding to and managing information security incidents to minimize impact and restore normal service operation as quickly as possible.
Roles and Responsibilities:
Incident Response Team: Leads the response to security incidents.
All Employees: Required to report any suspected security incidents immediately.
Incident Reporting: Details the procedure for reporting incidents, including contact information and reporting channels.
Assessment and Prioritization: Defines criteria for assessing and prioritizing incidents based on their impact and urgency.
Response and Mitigation: Outlines steps to contain, eradicate, and recover from incidents.
Communication: Procedures for internal and external communication during and after incidents.
Review and Learning: Post-incident analysis to identify lessons learned and implement improvements.
Training: Regular training for staff on recognizing and responding to security incidentsand contractors across the organization.
Identification:
Channels: Dedicated hotline, email, and incident management system for reporting.
Training: Regular sessions to recognize and report incidents accurately.
Assessment:
Team: Security team categorizes incidents by severity and impact.
Process: Initial determination of affected systems and data scope.
Response:
Plans: Specific response protocols for various incident types.
Actions: Isolation of affected systems, application of fixes, and escalation as needed.
Resolution and Recovery:
Solution: Address the root cause and restore services securely.
Verification: Ensure all systems are secure before reinstatement.
Post-Incident Review:
Analysis: Comprehensive review to identify lessons learned.
Improvement: Actionable steps to prevent future incidents.
Training:
Frequency: Conducted regularly, including updates on threats and procedures.
Content: Role-specific responsibilities and incident management protocols.
Reporting:
Documentation: Detailed records of incidents, handling, and outcomes.
Compliance: Supports regulatory requirements and organizational learning.
This policy ensures a prepared and coordinated approach to managing security incidents, reducing risks, and enhancing the organization's resilience against cyber threats.