Incident Management Policy

Incident Management Policy

1. Purpose: To manage security incidents efficiently, minimizing impact on operations and confidentiality.

2. Scope: Applicable to all employees and contractors across the organization.

3. Identification:

   • Channels: Dedicated hotline, email, and incident management system for reporting.

   • Training: Regular sessions to recognize and report incidents accurately.

4. Assessment:

   • Team: Security team categorizes incidents by severity and impact.

   • Process: Initial determination of affected systems and data scope.

5. Response:

   • Plans: Specific response protocols for various incident types.

   • Actions: Isolation of affected systems, application of fixes, and escalation as needed.

6. Resolution and Recovery:

   • Solution: Address the root cause and restore services securely.

   • Verification: Ensure all systems are secure before reinstatement.

7. Post-Incident Review:

   • Analysis: Comprehensive review to identify lessons learned.

   • Improvement: Actionable steps to prevent future incidents.

8. Training:

   • Frequency: Conducted regularly, including updates on threats and procedures.

   • Content: Role-specific responsibilities and incident management protocols.

9. Reporting:

   • Documentation: Detailed records of incidents, handling, and outcomes.

   • Compliance: Supports regulatory requirements and organizational learning.

This policy ensures a prepared and coordinated approach to managing security incidents, reducing risks, and enhancing the organization's resilience against cyber threats.