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To use the Agility Poker Planning for Jira, go to the left side menu in any project or board. There, in the app section, you'll find the Agility Poker Planning for Jira tab, which opens its specific dashboard. You can also locate the application in the top right corner of the standard Board view for easy access.

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Jira compatibility - project types we support

Expand
titleSupported project types

We currently actively support:

  • Jira - Software Projects

We do not support - some functionality may still work but we cannot guarantee:

  • Jira - Business Projects

  • Jira Service Management

  • Jira - Product discovery

If you have issues please check your project type first before diagnosing and contacting us.

Why

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Are No Jira Issues Loading When Creating a Session?

Expand
titleFix filter to correct no issues loading when creating session

If you're experiencing issues with Jira not loading any issues when creating a session, this could be due to an incorrect board filter configuration. Here’s how to troubleshoot and resolve the problem:

  1. Identify Your Board’s Filter:

    • Begin by locating the filter associated with your board. This filter controls which issues are displayed on the board.

image-20240903-160538.pngImage Added

  1. Check for Errors:

    • If you encounter an error message such as "A value with ID '123' does not exist for the field 'project'," this indicates that the board filter is misconfigured. This issue often arises after migrating a board or issues.

  2. Correct the Filter:

    • To resolve the issue, you'll need to correct the project field in the filter. Replace the incorrect project reference with the correct project name or key. You can use the project key acronym found in Jira ticket IDs (e.g., "COM-1" where "COM" is the project key) to identify the correct project.

image-20240903-160852.pngImage Added

By updating the filter to correctly reference your project, you should be able to load issues without any problems when creating a session.

Expand
titleEnsure the Estimation Field is Configured

In addition to the board filter, another common reason why Jira issues may not load when creating a session is the configuration of the estimation field, such as "Story Points" or "Story Point Estimate."

  1. Visibility of Estimation Field:

    • The estimation field (e.g., "Story Points" or "Story Point Estimate") must be visible and properly configured in the context of your Jira project's field configuration. If this field is not set up or is hidden, Jira will be unable to load issues that depend on this field for estimation.

  2. Configuration Check:

    • Ensure that the estimation field is added to the relevant issue types and screens within your project. This can be done through Jira's field configuration settings, where you can check that the field is not hidden and is associated with the correct screens and contexts.

  3. Impact of Misconfiguration:

    • If the estimation field is not configured correctly, or if it is missing from the project's field configuration, Jira will not be able to load the issues when you try to create a session that relies on this field. This could cause errors or result in an empty list of issues being displayed.

By ensuring that the estimation field is correctly configured and visible, you can avoid potential issues when creating sessions and ensure that all relevant issues are properly loaded.

Why can't I find any users in the dropdown when selecting a moderator

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, participant

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, or observer?

Please ensure you have the appropete rights Ensure that the appropriate permissions are set for the application and user group so that it can ‘Browse users and groups’ under the group ‘atlassiangroup. The permissions should allow the group to "Browse users and groups" under the "atlassian-addons-admin' and the user group for " group. Also, verify that the user creating the session (this is part of the correct user group, which could be group under "jira-users-x)."

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titlePermissions required
group.pngimage-20240801-095931.png

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No, a session is limited to just one moderator at any given time.

Why am I receiving an error when using the filter, and how do I use JQL?

To use JQL in the search filter, type queries to find issues that match specific criteria. Here are some common examples:

  • Search by Issue ID: id=COM-01

  • Find Issues with No Story Points: 'Story Points' IS EMPTY

  • Filter by Issue Type (e.g., Story or Task): IssueType="Story"

  • Filter by Labels: labels=X

You can also combine conditions, like 'Story Points' IS EMPTY AND labels=X, to refine your search.

For more details, check the JQL wiki page.